Privacy Policy

1. INTRODUCTION

Welcome to [AUTO REPAIR SHOP NAME] ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mycsauto.com (the "Site").

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. INFORMATION WE COLLECT

We may collect the following types of information when you visit our Site:

2.1 Personal Information

  • Contact Information: Name, email address, phone number, and mailing address.
  • Vehicle Information: Make, model, year, VIN, and service history.
  • Payment Information: Credit card details, billing address, and other financial information when you schedule services online (note: payment processing is handled by secure third-party payment processors).
  • Account Information: Username, password, and profile information if you create an account on our Site.

2.2 Non-Personal Information

  • Usage Data: Information about how you interact with our Site, including pages visited, time spent on pages, navigation paths, and other browsing activity.
  • Device Information: IP address, browser type, operating system, device type, and other technical information about your device.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. See our Cookie Policy section below for more details.

3. HOW WE COLLECT INFORMATION

We collect information through:

  • Direct Interactions: Information you provide when filling out forms, scheduling appointments, creating an account, or communicating with us via the Site.
  • Automated Technologies: Cookies, web beacons, server logs, and other tracking technologies collect information automatically when you visit our Site.
  • Third Parties: We may receive information about you from third parties, including business partners, service providers, and publicly available sources.

4. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

  • To provide, maintain, and improve our Site and services
  • To process and fulfill your service requests and appointments
  • To communicate with you about service updates, promotions, and news
  • To personalize your experience and deliver relevant content
  • To analyze usage patterns and improve our Site's functionality
  • To protect against, identify, and prevent fraud and other illegal activities
  • To comply with legal obligations and enforce our terms and policies
  • For any other purpose disclosed to you at the time of collection

5. DISCLOSURE OF YOUR INFORMATION

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
  • Business Partners: Automotive parts suppliers, vehicle manufacturers, and other partners who help us provide services to you.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: In other ways described to you at the point of collection or with your consent.

We do not sell your personal information to third parties.

6. COOKIE POLICY

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings to disable or delete them, but this may affect your ability to use certain features of our Site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the Site to function properly.
  • Analytical/Performance Cookies: Help us understand how visitors interact with our Site.
  • Functionality Cookies: Allow the Site to remember choices you make and provide enhanced features.
  • Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow to deliver more relevant ads.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information under certain circumstances.
  • Restriction: Request limitation on the processing of your personal information.
  • Data Portability: Request transfer of your personal information to another service provider.
  • Objection: Object to the processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please see our California Privacy Notice for more information.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those third parties.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective immediately upon posting on our Site. We will notify you of any material changes by posting a notice on our Site or sending you an email.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CS Auto - Brentwood
610 Church St E
Brentwood, TN 37027
931-412-1880

CS Auto - Monteagle
904 West Main Street
Monteagle, TN 37356
931-345-2679

14. STATE-SPECIFIC PROVISIONS

14.1 Nevada Residents

Nevada residents have the right to opt out of the sale of certain "covered information" to third parties. We do not sell your covered information as defined in Nevada law.

14.2 Virginia, Colorado, Connecticut, and Utah Residents

Residents of Virginia, Colorado, Connecticut, and Utah may have additional rights under their respective state privacy laws. Please contact us using the information above to exercise these rights.